Retail Front End Supervisor: Customer Experience Leader

The TJX Companies, Inc.; Fenton (MO); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions for associates

Health care inclusion

Job summary

TJ Maxx in the United States (Fenton, MO) is seeking a front-of-store leader to promote an exceptional customer experience and guide a team of Associates in delivering courteous service, loyalty-program promotion, and a clean, organized store. You will train and mentor staff, schedule registers, and ensure compliance with labor laws while supporting safety and shrink-reduction initiatives.

The role requires flexibility to work nights and weekends, strong merchandising knowledge, excellent

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Promotes credit and loyalty programs, supports shrink reduction goals, and promotes safety awareness.

Skills

Merchandising techniques

Communication skills

Organizational skills

Multi-tasking

Team player

Training others

Leadership experience

Job description

TJ Maxx in the United States (Fenton, MO) is seeking a front-of-store leader to promote an exceptional customer experience and guide a team of Associates in delivering courteous service, loyalty-program promotion, and a clean, organized store. You will train and mentor staff, schedule registers, and ensure compliance with labor laws while supporting safety and shrink-reduction initiatives.

The role requires flexibility to work nights and weekends, strong merchandising knowledge, excellent