Retail Front-End Supervisor & Customer Experience Coach

The TJX Companies, Inc.; Escanaba (MI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) matching contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

Marshalls, part of The TJX Companies, Inc., is hiring to promote an excellent customer experience and lead a front-end team in Escanaba. You will train Associates, manage POS coverage, and support loyalty programs while maintaining store standards.

The role requires flexibility, strong merchandising knowledge, and the ability to adapt to changing priorities. Competitive benefits and a collaborative environment are offered.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Communication

Merchandising

Multi-tasking

Job description

Marshalls, part of The TJX Companies, Inc., is hiring to promote an excellent customer experience and lead a front-end team in Escanaba. You will train Associates, manage POS coverage, and support loyalty programs while maintaining store standards.

The role requires flexibility, strong merchandising knowledge, and the ability to adapt to changing priorities. Competitive benefits and a collaborative environment are offered.