Customer Experience Leader | Front End Coach

The TJX Companies, Inc.; New Jersey; On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Paid holidays/vacation/sick

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking a front-of-store leader to promote an outstanding customer experience. You will oversee Associates, model exemplary service, and train team members to implement loyalty programs while maintaining store standards.

The role demands strong merchandising understanding, the ability to multi-task, and effective communication with management. Flexibility for nights and weekends is required, with a competitive benefits package available.

Qualifications

• Experience in retail operations and customer service.
• Ability to lead and mentor Associates on front-end processes.
• Strong communication and organizational skills with attention to detail.
• Willingness to train others and promote loyalty programs.

Responsibilities

• Promote an excellent customer experience and lead front-of-store operations.
• Train and mentor Associates on front-end principles.
• Coordinate register coverage and breaks; support POS needs.
• Address customer concerns promptly and maintain store standards.
• Ensure adherence to labor policies and safety.

Skills

Retail experience

Leadership

Communication

Multi-tasking

Teamwork

Training others

Tools

POS systems

Job description

Marshalls, part of The TJX Companies, Inc., is seeking a front-of-store leader to promote an outstanding customer experience. You will oversee Associates, model exemplary service, and train team members to implement loyalty programs while maintaining store standards.

The role demands strong merchandising understanding, the ability to multi-task, and effective communication with management. Flexibility for nights and weekends is required, with a competitive benefits package available.