Customer Experience Lead & Training Coach

The TJX Companies, Inc.; Bay City (MI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare options (medical/dental/vis

Job summary

Marshalls, part of The TJX Companies, Inc., Bay City MI, is seeking a front-of-store leader to oversee a team of Associates and deliver an exceptional customer experience in a fast-paced retail environment.

The role requires a flexible schedule, including nights and weekends, with a strong focus on coaching, loyalty programs, and compliant store operations. Join a Fortune 100 company and contribute to a thriving off-price retail team.

Qualifications

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership

Customer service

Job description

Marshalls, part of The TJX Companies, Inc., Bay City MI, is seeking a front-of-store leader to oversee a team of Associates and deliver an exceptional customer experience in a fast-paced retail environment.

The role requires a flexible schedule, including nights and weekends, with a strong focus on coaching, loyalty programs, and compliant store operations. Join a Fortune 100 company and contribute to a thriving off-price retail team.