Customer Experience Coordinator & Trainer

The TJX Companies, Inc.; Big Rapids (MI); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Associate discount

401(k) Associate contributions

401(k) match

medical/dental/vision

life insurance

paid holidays/vacation/sick

scholarship program

referral bonuses

Job summary

Marshalls, part of The TJX Companies, Inc., invites you to grow with a dynamic team in a fast-paced retail environment in Big Rapids, MI. You will enhance customer experiences, support store operations, and train Associates across front-end processes.

The role emphasizes mentoring, loyalty program promotion, and adherence to safety and labor guidelines while coordinating registers and breaks with a team-oriented mindset.

Qualifications

• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Merchandising

Multitasking

Communication

Leadership

Job description

Marshalls, part of The TJX Companies, Inc., invites you to grow with a dynamic team in a fast-paced retail environment in Big Rapids, MI. You will enhance customer experiences, support store operations, and train Associates across front-end processes.

The role emphasizes mentoring, loyalty program promotion, and adherence to safety and labor guidelines while coordinating registers and breaks with a team-oriented mindset.