Retail Front End Supervisor - Customer Experience

The TJX Companies, Inc.; Saint Augustine (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k)

Medical/dental/vision

Life insurance

Job summary

Marshalls at The TJX Companies, Inc. in Saint Augustine, FL is seeking a front-of-store leader to promote an excellent customer experience and oversee Associates, ensuring courteous service and loyalty program promotion.

You will train and mentor staff, coordinate POS coverage, and maintain store standards. The role requires retail experience and leadership, plus strong communication, multitasking ability, and teamwork.

Qualifications

• 1 year retail experience and 6 months of leadership experience
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Team player, working effectively with peers and supervisors

Responsibilities

• Promotes an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Creates a positive internal and external customer experience
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Promotes safety awareness and maintains a safe environment

Skills

Customer service

Leadership

Training

Merchandising

Tools

POS system

Job description

Marshalls at The TJX Companies, Inc. in Saint Augustine, FL is seeking a front-of-store leader to promote an excellent customer experience and oversee Associates, ensuring courteous service and loyalty program promotion.

You will train and mentor staff, coordinate POS coverage, and maintain store standards. The role requires retail experience and leadership, plus strong communication, multitasking ability, and teamwork.