Guest Experience Lead - Front of Store

Winners Merchants International, L.P.; United States; On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Job summary

Marshalls, part of the TJX family, is seeking a Front End Supervisor to oversee a team and ensure an outstanding customer experience at the Saint Augustine store. You will model excellent service, train Associates, and coordinate POS coverage while maintaining store standards and safety.

The role requires flexibility, strong merchandising know-how, and the ability to multi-task in a fast-paced retail environment.

Qualifications

• Available to work flexible schedule, including nights and weekends
• 1 year retail and 6 months of leadership experience
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to train others

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Communication

Organization

Merchandising

Team leadership

Training others

Job description

Marshalls, part of the TJX family, is seeking a Front End Supervisor to oversee a team and ensure an outstanding customer experience at the Saint Augustine store. You will model excellent service, train Associates, and coordinate POS coverage while maintaining store standards and safety.

The role requires flexibility, strong merchandising know-how, and the ability to multi-task in a fast-paced retail environment.