Retail Front-End Leader: Customer Experience & Training

The TJX Companies, Inc.; Town of Middleton (WI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Job summary

Marshalls, part of The TJX Companies, is seeking a front-end leader to promote a premier customer experience. You will oversee Associates, coordinate POS coverage, and mentor team members while ensuring a clean, organized store.

The role emphasizes training on loyalty programs, adherence to policies, and safety, with nights/weekends required. The position requires strong merchandising knowledge, multitasking, and team leadership skills, coupled with a customer-first mindset.

Qualifications

• Strong merchandising understanding.
• Ability to multi-task and stay organized.
• Excellent communication with customers and teammates.
• Experience leading a small team or shift.
• Commitment to customer service and loyalty programs.
• Ability to train peers on front-end principles.
• Willingness to work nights and weekends.

Responsibilities

• Promote an excellent customer experience and lead front-of-store operations.
• Oversee Associates, assign registers, coordinate breaks, and ensure coverage.
• Train and mentor staff on front-end principles and loyalty programs.
• Maintain store cleanliness and adherence to labor laws and store policies.
• Respond promptly to customer concerns and communicate priorities to the team.
• Support shrink reduction goals and safety initiatives.

Skills

Merchandising

Multitasking

Communication

Team leadership

Customer service

Training others

Flexible schedule

Job description

Marshalls, part of The TJX Companies, is seeking a front-end leader to promote a premier customer experience. You will oversee Associates, coordinate POS coverage, and mentor team members while ensuring a clean, organized store.

The role emphasizes training on loyalty programs, adherence to policies, and safety, with nights/weekends required. The position requires strong merchandising knowledge, multitasking, and team leadership skills, coupled with a customer-first mindset.