Retail Front End Experience Lead | Training & Loyalty

The TJX Companies, Inc.; Town of Greece (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

credit union

referral bonuses

Job summary

Marshalls at The TJX Companies, Inc. is seeking team-oriented professionals to join our stores. This role focuses on delivering a positive customer experience, training Associates on front-end principles, and supporting POS operations and loyalty programs.

Ideal candidates will have retail exposure, leadership experience, and strong communication. We offer a competitive salary and comprehensive benefits, with opportunities to grow within a Fortune 100 company across TJX brands.

Qualifications

• 1 year retail experience and 6 months leadership experience.
• Strong merchandising knowledge and customer service mindset.
• Excellent communication and organizational skills with attention to detail.
• Ability to adapt to changes and work with teams.
• Able to train others and provide guidance.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Team player

Train others

Job description

Marshalls at The TJX Companies, Inc. is seeking team-oriented professionals to join our stores. This role focuses on delivering a positive customer experience, training Associates on front-end principles, and supporting POS operations and loyalty programs.

Ideal candidates will have retail exposure, leadership experience, and strong communication. We offer a competitive salary and comprehensive benefits, with opportunities to grow within a Fortune 100 company across TJX brands.