Retail Front-End Lead: Customer Experience & Training

The TJX Companies, Inc.; Ocean City (MD); Sur place; USD 22 000 - 23 000; Plein temps

Avantages offerts par ce poste

Associate discount

401(k) Associate contributions

Credit union

Referral bonuses

Résumé du poste

Marshalls, part of The TJX Companies, Inc., is seeking a front-end leader to ensure an outstanding customer experience. You will guide Associates, promote loyalty programs, and maintain a clean, organized store while modeling exceptional service.

The role requires managing POS coverage, coaching on personalized service, and partnering with management on training needs to boost effectiveness. Flexible schedules and weekend availability are common.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsabilités

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Connaissances

merchandising

multitasking

communication

organization

teamwork

train others

Description du poste

Marshalls, part of The TJX Companies, Inc., is seeking a front-end leader to ensure an outstanding customer experience. You will guide Associates, promote loyalty programs, and maintain a clean, organized store while modeling exceptional service.

The role requires managing POS coverage, coaching on personalized service, and partnering with management on training needs to boost effectiveness. Flexible schedules and weekend availability are common.