Customer Experience Lead — Retail Training & Leadership

The TJX Companies, Inc.; Pleasant Hill (CA); Sur place; USD 25 000 - 26 000; Plein temps

Avantages offerts par ce poste

Associate discount

EAP

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Résumé du poste

Marshalls, part of The TJX Companies, seeks a store leader to promote an excellent customer experience and oversee frontline Associates. You will model friendly service, train staff, and ensure proper POS coverage while maintaining a clean, organized store.

This role emphasizes loyalty program promotion and adherence to labor policies. Available to work nights and weekends, with strong merchandising knowledge, communication, and teamwork.

Qualifications

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Responsabilités

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Connaissances

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Team player

Training others

Retail leadership experience

Description du poste

Marshalls, part of The TJX Companies, seeks a store leader to promote an excellent customer experience and oversee frontline Associates. You will model friendly service, train staff, and ensure proper POS coverage while maintaining a clean, organized store.

This role emphasizes loyalty program promotion and adherence to labor policies. Available to work nights and weekends, with strong merchandising knowledge, communication, and teamwork.