Retail Front End Leader - Customer Experience & Training

The TJX Companies, Inc.; Milford (MA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

The TJX Companies, Inc. Milford, MA is seeking team-oriented individuals to deliver an outstanding customer experience at the front end of the store. You will mentor Associates, promote loyalty programs, and maintain a clean, organized sales floor.

Ideal candidates have retail experience, leadership exposure, and strong communication skills to handle busy shifts, including nights and weekends. Competitive benefits and employee discounts accompany this role.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail experience and 6 months of leadership experience.

Responsibilities

• Promoting an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Leads by example by engaging with customers and maintaining a clean, organized store.
• Trains and coaches Associates on front end principles and personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports POS coverage, and coordinates breaks for all Associates.
• Addresses customer concerns promptly and ensures a positive customer experience.
• Ensures adherence to store plans and labor policies.

Skills

Customer service

Merchandising

Multi-tasking

Communication

Team player

Training others

Leadership experience

Job description

The TJX Companies, Inc. Milford, MA is seeking team-oriented individuals to deliver an outstanding customer experience at the front end of the store. You will mentor Associates, promote loyalty programs, and maintain a clean, organized sales floor.

Ideal candidates have retail experience, leadership exposure, and strong communication skills to handle busy shifts, including nights and weekends. Competitive benefits and employee discounts accompany this role.