Retail Front-End Leader—Customer Experience & Training

The TJX Companies, Inc.; Dickson City (Lackawanna County); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Job summary

The TJX Companies, Inc. in Dickson City, PA, is hiring for a front-end supervisory role. You will lead Associates to deliver outstanding service, promote loyalty programs, and keep the store clean and organized.

You’ll train staff, manage POS coverage, and address customer concerns to ensure a positive experience. Ideal candidates have 1 year of retail experience and at least 6 months in a leadership role, with strong communication, multitasking, and merchandising know-how.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
• Role models outstanding customer service.
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and mentors Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Merchandising knowledge

Multi-tasking

Communication skills

Organizational skills

Team player

Ability to train others

Job description

The TJX Companies, Inc. in Dickson City, PA, is hiring for a front-end supervisory role. You will lead Associates to deliver outstanding service, promote loyalty programs, and keep the store clean and organized.

You’ll train staff, manage POS coverage, and address customer concerns to ensure a positive experience. Ideal candidates have 1 year of retail experience and at least 6 months in a leadership role, with strong communication, multitasking, and merchandising know-how.