Front End Customer Experience Lead

The TJX Companies, Inc.; Pittsburgh (Allegheny County); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care benefits

Scholarship program

Cell phone discounts

Credit union

Referral bonuses

Job summary

The TJX Companies, Inc. in Pittsburgh is seeking a front-of-store leader to promote an excellent customer experience and supervise Associates across POS and store operations.

You will model outstanding service, train staff on front-end principles, and ensure coverage and safety while guiding team toward loyalty programs. You will lead by example, coordinate breaks, monitor labor compliance, and support management in training needs to drive performance and store goals.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Leadership experience

Retail experience

Merchandising techniques

Strong communication

Multi-tasking

Detail oriented

Team player

Training others

Flexible schedule

Availability nights weekends

Job description

The TJX Companies, Inc. in Pittsburgh is seeking a front-of-store leader to promote an excellent customer experience and supervise Associates across POS and store operations.

You will model outstanding service, train staff on front-end principles, and ensure coverage and safety while guiding team toward loyalty programs. You will lead by example, coordinate breaks, monitor labor compliance, and support management in training needs to drive performance and store goals.