Retail Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Windham (ME); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Employee discount

401(k) matching

Health and dental benefits

Job summary

The TJX Companies, Inc. in Windham, ME is seeking a Front End Lead to promote an excellent customer experience, lead Associates, and support loyalty programs. You will train staff, manage registers, and ensure store tasks align with planned priorities. A strong eye for merchandising and team leadership is essential.

The role requires leadership within a retail setting and flexibility for nights and weekends. Join a team focused on customer satisfaction and store performance.

Qualifications

• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Team player, working effectively with peers and supervisors.
• Able to train others and lead by example.

Responsibilities

• Supervise front-of-store Associates to ensure prompt, courteous customer service and promotion of loyalty programs.
• Engage with customers, train and mentor Associates on front-end principles.
• Assign registers, coordinate breaks, and respond to POS coverage needs.
• Ensure tasks align with store plans and communicate priorities to management.

Skills

Merchandising techniques

Multi-tasking

Strong communication

Organizational skills

Team player

Training others

Leadership experience in retail

Job description

The TJX Companies, Inc. in Windham, ME is seeking a Front End Lead to promote an excellent customer experience, lead Associates, and support loyalty programs. You will train staff, manage registers, and ensure store tasks align with planned priorities. A strong eye for merchandising and team leadership is essential.

The role requires leadership within a retail setting and flexibility for nights and weekends. Join a team focused on customer satisfaction and store performance.