Retail Front-End Lead — Customer Experience & Training

The TJX Companies, Inc.; Plymouth (MA); On-site; USD 24,000 - 25,000; Full time

Job summary

The TJX Companies, Inc. in Plymouth, MA is seeking a Front End Supervisor to lead a team of Associates at the store front, ensuring a positive, fast, and friendly customer experience. You will train Associates on front-end principles, manage POS coverage, and promote loyalty programs.

You will supervise daily operations, uphold labor laws, and partner with management on staff development. The role requires leadership, merchandising knowledge, and excellent communication skills.

Qualifications

• Flexible schedule including nights and weekends as needed.
• Strong merchandising knowledge and customer service focus.
• Ability to multi-task and manage priorities in a fast-paced store.
• Excellent communication and organizational skills with attention to detail.
• Able to adapt to changes and guide team through transitions.
• Team player with peer and supervisor collaboration.
• Experience training others and coaching front-end staff.
• 1 year retail experience and 6 months leadership experience.

Responsibilities

• Creates a positive customer experience at the front of the store.
• Promotes loyalty programs and drives customer engagement.
• Trains and mentors Associates on front-end procedures.
• Manages POS coverage and coordinates breaks for staff.
• Ensures tasks align with store plans and priorities.
• Maintains safety and adherence to labor laws.

Skills

Flexible schedule

Merchandising

Multi-tasking

Communication

Adaptability

Team player

Training others

Retail experience

Leadership experience

Job description

The TJX Companies, Inc. in Plymouth, MA is seeking a Front End Supervisor to lead a team of Associates at the store front, ensuring a positive, fast, and friendly customer experience. You will train Associates on front-end principles, manage POS coverage, and promote loyalty programs.

You will supervise daily operations, uphold labor laws, and partner with management on staff development. The role requires leadership, merchandising knowledge, and excellent communication skills.