Customer Experience Supervisor: Retail Team Leader & Trainer

The TJX Companies, Inc.; Cincinnati (OH); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Healthcare benefits

Job summary

The TJX Companies, Inc. is seeking a front-end leader to oversee store operations, promote an excellent customer experience, and mentor Associates. You will engage with customers, manage POS coverage, and ensure adherence to labor policies in a fast-paced retail setting.

Ideal candidates have 1 year of retail experience and at least 6 months of leadership exposure, with strong merchandising and communication skills. Competitive hourly pay and benefits are provided.

Qualifications

• Strong communication and organizational skills with attention to detail.
• Team player, working effectively with peers and supervisors.
• Able to train others and lead by example on front-end principles.
• Capable of multi-tasking in a fast-paced retail environment.
• Understanding of merchandising techniques and customer engagement.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Strong communication

Team player

Multitasking

Merchandising techniques

Training others

Attention to detail

Job description

The TJX Companies, Inc. is seeking a front-end leader to oversee store operations, promote an excellent customer experience, and mentor Associates. You will engage with customers, manage POS coverage, and ensure adherence to labor policies in a fast-paced retail setting.

Ideal candidates have 1 year of retail experience and at least 6 months of leadership exposure, with strong merchandising and communication skills. Competitive hourly pay and benefits are provided.