Retail Front-End Leader: Customer Experience & Ops

Hunter Super Techs - TurnPoint; Lafayette (IN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Medical coverage

Job summary

Burlington Stores in the United States is seeking a Full-Time Customer Experience Lead to supervise front-end operations, support associates, and maintain an organized, customer-focused sales floor. You will model Burlington’s values and drive a positive shopping experience.

The role emphasizes leadership, teamwork, and delivering fast, friendly transactions while addressing customer concerns and ensuring store standards are met. Competitive wage and benefits apply.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus).
• Strong customer service mindset and the ability to lead, coach, and motivate associates in a fast-paced environment.
• Excellent communication and problem-solving skills with attention to detail.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Flexibility

Job description

Burlington Stores in the United States is seeking a Full-Time Customer Experience Lead to supervise front-end operations, support associates, and maintain an organized, customer-focused sales floor. You will model Burlington’s values and drive a positive shopping experience.

The role emphasizes leadership, teamwork, and delivering fast, friendly transactions while addressing customer concerns and ensuring store standards are met. Competitive wage and benefits apply.