Front-End Leader: Customer Experience (Flexible Hours)

Burlington Stores, Inc.; Paris (TN); On-site; USD 15,153 - 19,286; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Training opportunities

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and lead front-end operations. You will work closely with store leadership, coach associates, and ensure the sales floor is organized and ready to serve customers.

You will supervise a team, manage checkout flow, and resolve issues while modeling Burlington’s values and customer-first mindset. This hands-on leadership role requires flexibility for nights, weekends, and holidays with

Qualifications

• A strong customer service mindset with a passion for helping others
• Ability to lead, coach, and motivate associates in a fast-paced environment
• Strong communication and problem-solving skills
• Ability to stay organized and adjust priorities quickly
• Team-oriented with the ability to build positive working relationships
• Attention to detail and commitment to operational accuracy
• Flexibility to work a schedule that includes nights, weekends, and holidays
• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and lead front-end operations. You will work closely with store leadership, coach associates, and ensure the sales floor is organized and ready to serve customers.

You will supervise a team, manage checkout flow, and resolve issues while modeling Burlington’s values and customer-first mindset. This hands-on leadership role requires flexibility for nights, weekends, and holidays with