Front-End Customer Experience Leader

Burlington Stores, Inc.; Town of Pittsford (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off (PTO)

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to guide front-end operations and support associates during shifts in Pittsford, NY. The role focuses on delivering a positive shopping experience, maintaining checkout flow, and upholding Burlington’s customer-first values.

You will lead by example, ensure smooth front-end processes, and collaborate with store leadership to improve service and execution. Base pay and benefits accompany this leadership position.

Qualifications

• 1+ years retail experience preferred
• Strong customer service mindset
• Ability to lead and coach in a fast-paced environment
• Excellent communication and problem-solving skills
• Detail-oriented with strong organizational abilities
• Flexibility to work nights, weekends, and holidays

Responsibilities

• Lead front-end operations and guide associates during shifts
• Ensure fast, friendly checkout and handle line management
• Coach and motivate team to deliver excellent customer service
• Maintain store organization and merchandising standards
• Assist with scheduling coverage and opening/closing duties
• Troubleshoot register issues to minimize service disruptions
• Partner with store leadership to address service or execution opportunities

Skills

Customer service mindset

Leadership/coaching

Communication

Problem solving

Organizational skills

Teamwork

Attention to detail

Schedule flexibility

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to guide front-end operations and support associates during shifts in Pittsford, NY. The role focuses on delivering a positive shopping experience, maintaining checkout flow, and upholding Burlington’s customer-first values.

You will lead by example, ensure smooth front-end processes, and collaborate with store leadership to improve service and execution. Base pay and benefits accompany this leadership position.