Retail Front-End Leader: Customer Experience

Hunter Super Techs - TurnPoint; Ceres (CA); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Associate discount

Flexible hours

Medical coverage

401(k) plan

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead in California to drive front-end operations and lead associates on shift. You will model a customer-first mindset, ensure smooth checkout flow, and manage daily tasks to keep the sales floor organized and ready for customers.

The role requires strong leadership, excellent communication, and a flexible schedule including nights, weekends, and holidays. Base pay is competitive with part-time benefits as applicable.

Qualifications

• Customer service mindset and passion to help others.
• 1+ years retail experience preferred.
• Ability to lead and coach associates.
• Strong communication and problem-solving skills.
• Flexible to nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service.
• Coordinate daily front-end operations, including checkout flow.
• Direct associates during shifts and adjust priorities as needed.
• Ensure fast, friendly, and accurate transactions.
• Help resolve customer concerns and escalate when needed.
• Support proper scheduling and merchandising standards.
• Perform opening and/or closing duties as assigned.
• Troubleshoot routine register issues to minimize disruptions.
• Partner with store leadership to address service opportunities.
• Assist with merchandise flow and keep stock areas organized.

Skills

Customer service mindset

Leadership

Communication skills

Problem-solving

Organizational skills

Teamwork

Job description

Burlington Stores, Inc. is seeking a Customer Experience Lead in California to drive front-end operations and lead associates on shift. You will model a customer-first mindset, ensure smooth checkout flow, and manage daily tasks to keep the sales floor organized and ready for customers.

The role requires strong leadership, excellent communication, and a flexible schedule including nights, weekends, and holidays. Base pay is competitive with part-time benefits as applicable.