Customer Experience Lead — Flexible Hours, Front-End Leader

Burlington Stores, Inc.; Quakertown (Bucks County); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to guide front-end operations, coach associates, and ensure a positive shopping experience for customers.

This hands-on role partners with store leadership to keep the sales floor organized, stocked, and ready to serve, while modeling Burlington’s customer-first values. The ideal candidate brings retail experience, a strong service mindset, and the ability to lead a team in a fast-paced environment.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)
• Strong customer service mindset with a passion for helping others
• Ability to lead, coach, and motivate associates in a fast-paced environment
• Team-oriented with the ability to build positive working relationships

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges)
• Help resolve customer concerns and escalate when needed
• Assist with merchandise flow and maintain organization in stock and support areas
• Perform opening and/or closing duties as assigned
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Team leadership

Communication

Problem solving

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to guide front-end operations, coach associates, and ensure a positive shopping experience for customers.

This hands-on role partners with store leadership to keep the sales floor organized, stocked, and ready to serve, while modeling Burlington’s customer-first values. The ideal candidate brings retail experience, a strong service mindset, and the ability to lead a team in a fast-paced environment.