Front-End Experience Lead — Retail Leader

Hunter Super Techs - TurnPoint; Grandville (MI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Job summary

Burlington Stores is seeking a Full-Time Customer Experience Lead to improve the shopping experience and supervise front-end operations. You will lead by example, guide associates, and ensure fast, friendly transactions while maintaining store standards.

The role emphasizes teamwork, problem-solving, and adaptability, with flexible scheduling including nights, weekends, and holidays. Base pay is disclosed, and benefits are available for eligible associates.

Qualifications

• Previous retail leadership experience preferred.
• Ability to coach and motivate associates in a fast-paced setting.
• Excellent communication and problem-solving skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Lead front-end operations and set priorities to meet business needs.
• Direct associates during shifts to ensure smooth checkout flow and coverage.
• Address customer concerns and escalate issues as needed.
• Help maintain merchandising standards and stock organization.

Skills

Customer service mindset

Leadership

Communication skills

Problem-solving

Organization

Team collaboration

Attention to detail

Job description

Burlington Stores is seeking a Full-Time Customer Experience Lead to improve the shopping experience and supervise front-end operations. You will lead by example, guide associates, and ensure fast, friendly transactions while maintaining store standards.

The role emphasizes teamwork, problem-solving, and adaptability, with flexible scheduling including nights, weekends, and holidays. Base pay is disclosed, and benefits are available for eligible associates.