Customer Experience Lead & Front-End Team Leader

Hunter Super Techs - TurnPoint; Pascagoula (MS); On-site; USD 16,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores is hiring a Full-Time Customer Experience Lead to drive front-end operations and lead associates. You will oversee checkout flow, support daily activities, and ensure an organized store ready to serve customers.

This hands-on leadership role emphasizes service excellence, operational accuracy, and collaboration with store leadership. Evening/weekend shifts, competitive wage, associate discount, and benefits are included.

Qualifications

• Experience in retail or customer-facing roles preferred.
• Ability to lead, coach, and motivate associates.
• Strong communication and problem-solving skills.
• Attention to detail and operational accuracy.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead front-end operations and checkout flow.
• Direct associates during shifts and adjust priorities.
• Resolve customer concerns and escalate when needed.
• Ensure merchandise flow and store organization.
• Support opening/closing duties and scheduling of breaks.

Skills

Customer service

Leadership

Communication

Problem-solving

Time management

Tools

POS system

Job description

Burlington Stores is hiring a Full-Time Customer Experience Lead to drive front-end operations and lead associates. You will oversee checkout flow, support daily activities, and ensure an organized store ready to serve customers.

This hands-on leadership role emphasizes service excellence, operational accuracy, and collaboration with store leadership. Evening/weekend shifts, competitive wage, associate discount, and benefits are included.