Customer Experience Lead - Front-End Operations

Hunter Super Techs - TurnPoint; White Lake Charter Township (MI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Benefits package

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and support front-end operations. You will lead by example, guide associates during shifts, and ensure the sales floor is organized and ready to serve customers.

The role requires a customer-first mindset, strong communication, and the ability to adapt to changing priorities in a fast-paced retail environment. A competitive wage, flexible hours, and an associate discount are offered.

Qualifications

• 1+ years retail experience preferred.
• Strong customer service mindset and leadership potential.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations and checkout flow.
• Direct associates during shifts and adjust priorities to meet business needs.
• Handle transactions, returns, exchanges, and resolve customer concerns.
• Ensure merchandising standards and store organization are maintained.
• Assist with opening/closing duties and front-end scheduling.
• Escalate issues when needed and partner with leadership to improve service.

Skills

Customer service

Leadership

Communication

Problem solving

Organizational skills

Teamwork

Flexibility

Attention to detail

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and support front-end operations. You will lead by example, guide associates during shifts, and ensure the sales floor is organized and ready to serve customers.

The role requires a customer-first mindset, strong communication, and the ability to adapt to changing priorities in a fast-paced retail environment. A competitive wage, flexible hours, and an associate discount are offered.