Retail Front End Leader & Customer Experience Coach

The TJX Companies, Inc.; Springfield (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health care options

EAP

Paid holidays

Paid vacation

Life insurance

Disability insurance

Credit union

Referral bonuses

Scholarship program

Adoption assistance

Job summary

The TJX Companies, Inc. in Springfield, IL seeks a front-of-store lead to champion customer service and a positive shopping experience. You will oversee Associates, manage POS coverage, and model store standards for a fast-paced retail environment.

Flexibility is required, including nights and weekends. The role includes training staff on loyalty programs, promoting a safe, organized store, and partnering with management to drive performance and customer satisfaction.

Qualifications

• Experience leading store associates and promoting a positive customer experience.
• Understanding of merchandising techniques and store operations.
• Ability to multitask and adapt to changing priorities.
• Strong verbal and written communication; details oriented.

Responsibilities

• Oversees a team of Associates at front of store, ensuring prompt, courteous customer service and promotion of loyalty programs.
• Assigns registers, manages POS coverage, and coordinates breaks for staff.
• Trains and coaches Associates on front-end principles and personalized customer experiences.
• Addresses customer concerns promptly to maintain a positive store experience.
• Ensures adherence to store policies, safety, and labor laws.
• Collaborates with management on training needs and performance feedback.

Skills

Front-of-store leadership

Merchandising

Multi-tasking

Communication

Team player

Job description

The TJX Companies, Inc. in Springfield, IL seeks a front-of-store lead to champion customer service and a positive shopping experience. You will oversee Associates, manage POS coverage, and model store standards for a fast-paced retail environment.

Flexibility is required, including nights and weekends. The role includes training staff on loyalty programs, promoting a safe, organized store, and partnering with management to drive performance and customer satisfaction.