Customer Experience Leader, Retail Front End

The TJX Companies, Inc.; Town of Brookfield (WI); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision insurance

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a front-of-store leader to promote an excellent customer experience in the USA Sierra Store Brookfield. You will oversee Associates, ensure courteous service, and promote loyalty programs while maintaining a clean, organized store.

Join a team that values growth, diversity, and development. The role requires ability to work nights/weekends and a strong understanding of merchandising techniques. 1 year retail and 6 months leadership experience preferred.

Qualifications

• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Leadership

Customer service

Merchandising

Team training

Multi-tasking

Communication

Job description

The TJX Companies, Inc. is seeking a front-of-store leader to promote an excellent customer experience in the USA Sierra Store Brookfield. You will oversee Associates, ensure courteous service, and promote loyalty programs while maintaining a clean, organized store.

Join a team that values growth, diversity, and development. The role requires ability to work nights/weekends and a strong understanding of merchandising techniques. 1 year retail and 6 months leadership experience preferred.