Front‑End Customer Experience Lead

The TJX Companies, Inc.; Cumming (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Marshalls at The TJX Companies, Inc. seeks a capable front-end leader to supervise Associates, promote loyalty programs, and ensure an outstanding customer experience. You will model excellent service, maintain a clean store, and train staff on front-end principles.

Flexibility to work nights and weekends is required, with a focus on merchandising techniques, multi-tasking, and strong communication. Join a Fortune 100 retailer known for growth and opportunity.

Qualifications

• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service leadership

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Attention to detail

Job description

Marshalls at The TJX Companies, Inc. seeks a capable front-end leader to supervise Associates, promote loyalty programs, and ensure an outstanding customer experience. You will model excellent service, maintain a clean store, and train staff on front-end principles.

Flexibility to work nights and weekends is required, with a focus on merchandising techniques, multi-tasking, and strong communication. Join a Fortune 100 retailer known for growth and opportunity.