Retail Front-End Lead & Customer Experience Coach

The TJX Companies, Inc.; Bessemer (AL); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Associate discount

EAP – Employee Assistance Program

Health benefits

401(k) match

Paid holidays

Scholarship program

Adoption assistance

Job summary

The TJX Companies, Inc. in Alabama is seeking a store leader to promote an excellent customer experience and oversee front-end Associates.

You will model outstanding service, train team members, and ensure smooth POS coverage while driving loyalty programs and store initiatives. Applicants should have retail leadership experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum 1 year in retail and 6 months in a leadership role.
• Strong communication and organizational skills with attention to detail.
• Ability to train others and adapt to change.
• Flexibility to work nights and weekends.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership experience

Merchandising

Multi-tasking

Training others

Tools

POS systems

Job description

The TJX Companies, Inc. in Alabama is seeking a store leader to promote an excellent customer experience and oversee front-end Associates.

You will model outstanding service, train team members, and ensure smooth POS coverage while driving loyalty programs and store initiatives. Applicants should have retail leadership experience, strong communication skills, and the ability to multitask in a fast-paced environment.