Customer Experience Leader — Front End & Training

The TJX Companies, Inc.; Bridgewater (MA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Healthcare benefits

Job summary

The TJX companies, Inc. seeks a front-of-store leader to oversee Associates and ensure an exceptional customer experience at the Bridgewater location. You will guide service standards, train staff, and promote loyalty programs while maintaining a clean, organized store.

Day-to-day duties include POS coverage management, prioritizing tasks, and coaching associates to deliver outstanding customer service. Flexible scheduling is required.

Qualifications

• Strong communication skills and ability to multi-task.
• Team player capable of working with peers and supervisors.
• Willingness to train and mentor Associates on front-end principles.
• Retail experience and leadership exposure preferred.
• Attention to detail and strong organizational skills.

Responsibilities

• Create a positive customer experience at front of store.
• Promote loyalty programs and credit offerings.
• Assign registers and manage POS coverage and breaks.
• Address customer concerns promptly and effectively.
• Ensure store tasks align with the store plan and priorities.
• Communicate priorities clearly with management and staff.
• Provide feedback and recognition to team members.
• Collaborate with management on training needs.

Skills

Communication

Multi-tasking

Team player

Training others

Retail experience

Leadership experience

Attention to detail

Merchandising

Organizational skills

Job description

The TJX companies, Inc. seeks a front-of-store leader to oversee Associates and ensure an exceptional customer experience at the Bridgewater location. You will guide service standards, train staff, and promote loyalty programs while maintaining a clean, organized store.

Day-to-day duties include POS coverage management, prioritizing tasks, and coaching associates to deliver outstanding customer service. Flexible scheduling is required.