Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Santa Clarita (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Credit union

Scholarship program

Job summary

The TJX Companies, Inc. is seeking a frontline leader to oversee store operations, ensuring an excellent customer experience and smooth front-end execution.

You will lead Associates, train teams on front-end principles, and promote loyalty programs while maintaining a safe, organized store environment. Responsibilities include assigning registers, coordinating breaks, mentoring staff, and partnering with management to meet store goals.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Team player, working effectively with peers and supervisors
• Able to train others
• Available to work flexible schedule, including nights and weekends

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Merchandising

Communication

Multi-tasking

Tools

POS systems

Job description

The TJX Companies, Inc. is seeking a frontline leader to oversee store operations, ensuring an excellent customer experience and smooth front-end execution.

You will lead Associates, train teams on front-end principles, and promote loyalty programs while maintaining a safe, organized store environment. Responsibilities include assigning registers, coordinating breaks, mentoring staff, and partnering with management to meet store goals.