Retail Front-End Leader: Customer Experience

Burlington Stores; San Antonio (TX); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Sick time

Job summary

Burlington Stores in San Antonio is seeking a Customer Experience Lead to guide front-end operations, support associates, and ensure a smooth shopping experience. This hands-on leadership role works with store leadership to model Burlington's values.

The role requires 1+ years retail experience, flexibility to work nights, weekends, and holidays, and a focus on service, merchandising, and operations. Base pay is $13 per hour with benefits including medical coverage and a 401(k).

Qualifications

• Strong customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work a schedule that includes nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned; support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Teamwork

Flexible schedule

Job description

Burlington Stores in San Antonio is seeking a Customer Experience Lead to guide front-end operations, support associates, and ensure a smooth shopping experience. This hands-on leadership role works with store leadership to model Burlington's values.

The role requires 1+ years retail experience, flexibility to work nights, weekends, and holidays, and a focus on service, merchandising, and operations. Base pay is $13 per hour with benefits including medical coverage and a 401(k).