Customer Experience Lead — Front‑End & Team Coach

Burlington; San Antonio (TX); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Competitive wage

Job summary

Burlington Stores in San Antonio, TX, is seeking a Full-Time Customer Experience Lead to drive front-end operations and deliver a positive shopping experience. You’ll supervise checkout flow, guide associates, and maintain stock and merchandising standards, while upholding Burlington’s values and customer-first mindset.

The role requires leadership, strong communication, problem-solving, and the ability to work a schedule that includes nights, weekends, and holidays.

Qualifications

• 1+ years of retail experience preferred (off-price, big box or specialty environments are a plus).
• Strong leadership and communication skills required to coach associates.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Leadership

Customer service

Communication

Problem solving

Organizational skills

Teamwork

Attention to detail

Flexibility

Job description

Burlington Stores in San Antonio, TX, is seeking a Full-Time Customer Experience Lead to drive front-end operations and deliver a positive shopping experience. You’ll supervise checkout flow, guide associates, and maintain stock and merchandising standards, while upholding Burlington’s values and customer-first mindset.

The role requires leadership, strong communication, problem-solving, and the ability to work a schedule that includes nights, weekends, and holidays.