Customer Experience Lead — Front-End & Service

Burlington Stores; Franklin (OH); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Job summary

Burlington Stores is hiring a Full-Time Customer Experience Lead to help drive front-end operations and lead associates on shift. You’ll ensure the sales floor is organized, stocked, and ready to serve customers while modeling Burlington’s values.

In this hands-on leadership role, you will work with store leadership to keep operations running smoothly and support merchandising standards. A flexible schedule including nights, weekends, and holidays is expected.

Qualifications

• Customer service mindset and helping others.
• Ability to lead, coach, and motivate in fast-paced environment.
• Strong communication and problem-solving skills.
• Organized and able to adjust priorities quickly.
• Team-oriented with positive relationships.
• Detail-oriented with operational accuracy.
• Flexible to nights, weekends, and holidays.

Responsibilities

• Lead front-end operations and deliver excellent customer service.
• Coordinate daily checkout flow and line management.
• Direct associates and adjust priorities as needed.
• Handle transactions accurately and efficiently.
• Resolve customer concerns and escalate when needed.
• Maintain workloads, merchandising standards, and safety procedures.
• Perform opening/closing duties and manage front-end coverage.
• Collaborate with leadership to address service opportunities.
• Assist with merchandise flow and stock organization.
• Reinforce company policies and procedures.

Skills

Customer service mindset

Leadership

Strong communication

Problem-solving

Organization

Teamwork

Attention to detail

Flexible schedule

Job description

Burlington Stores is hiring a Full-Time Customer Experience Lead to help drive front-end operations and lead associates on shift. You’ll ensure the sales floor is organized, stocked, and ready to serve customers while modeling Burlington’s values.

In this hands-on leadership role, you will work with store leadership to keep operations running smoothly and support merchandising standards. A flexible schedule including nights, weekends, and holidays is expected.