Customer Experience Lead — Front-End Leader

Burlington Stores; Canton (GA); Hybrid; USD 19,000 - 22,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Training opportunities

Job summary

Burlington Stores is seeking a part-time Customer Experience Lead to help deliver a positive shopping experience. You will lead front-end operations, support associates, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role works with store leadership to keep operations running smoothly while modeling Burlington’s values and a customer-first mindset. Requires flexibility for nights, weekends, and holidays.

Qualifications

• 1+ years of retail experience preferred
• Strong customer service mindset
• Ability to lead and motivate associates in a fast-paced environment
• Excellent communication and problem-solving skills
• Ability to stay organized and adjust priorities quickly
• Team-oriented with positive working relationships
• Flexibility to work nights, weekends and holidays

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escalations when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Teamwork

Attention to detail

Flexible schedule

Job description

Burlington Stores is seeking a part-time Customer Experience Lead to help deliver a positive shopping experience. You will lead front-end operations, support associates, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role works with store leadership to keep operations running smoothly while modeling Burlington’s values and a customer-first mindset. Requires flexibility for nights, weekends, and holidays.