Customer Experience Lead — Front-End Supervisor

Hunter Super Techs - TurnPoint; Bridgeville (Allegheny County); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Medical coverage

Paid time off

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead to drive a positive shopping experience and front-end operations at our store. You will lead the team during shifts, ensure smooth checkout flow, and maintain stock and merchandising standards.

The role requires a customer-first mindset, strong communication, and the ability to adapt priorities in a fast-paced retail environment. Base pay starts at $15.00 per hour, with benefits for eligible associates.

Qualifications

• Strong customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Able to stay organized and adjust priorities quickly.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Coordinate daily front-end operations including checkout flow and line management.
• Direct associates during shifts and adjust priorities to meet business needs.
• Resolve customer concerns and escalate issues when needed.
• Ensure tasks, merchandising and recovery are completed per standards.
• Perform opening and/or closing duties and assist with scheduling.

Skills

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Teamwork

Attention to detail

Job description

Burlington Stores, Inc. is seeking a Customer Experience Lead to drive a positive shopping experience and front-end operations at our store. You will lead the team during shifts, ensure smooth checkout flow, and maintain stock and merchandising standards.

The role requires a customer-first mindset, strong communication, and the ability to adapt priorities in a fast-paced retail environment. Base pay starts at $15.00 per hour, with benefits for eligible associates.