Retail Front-End Experience Leader

Burlington Stores, Inc.; Bessemer (AL); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after 1 year

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead to help deliver a positive shopping experience and support store leadership in front-end operations.

This hands-on leadership role focuses on coaching associates, managing checkout flow, and ensuring stock and merchandising standards are met. The role requires a customer-service mindset, strong communication, and the ability to adapt priorities in a fast-paced retail environment.

Qualifications

• 1+ years of retail experience preferred.
• Strong customer service mindset.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and eliminate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Leadership

Communication

Problem solving

Organizational skills

Attention to detail

Flexibility

Job description

Burlington Stores, Inc. is seeking a Customer Experience Lead to help deliver a positive shopping experience and support store leadership in front-end operations.

This hands-on leadership role focuses on coaching associates, managing checkout flow, and ensuring stock and merchandising standards are met. The role requires a customer-service mindset, strong communication, and the ability to adapt priorities in a fast-paced retail environment.