Customer Experience Lead - Front-End & Service Excellence

Burlington; Denton (TX); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Associate discount

Flexible schedule

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead to deliver a positive shopping experience and lead front-end operations. You will guide associates, manage checkout flow, and ensure shelves are stocked and organized.

The role requires strong communication, problem-solving, and a flexible schedule including nights, weekends, and holidays. Competitive hourly wage and associate discount are offered.

Qualifications

• 1+ years of retail experience preferred, especially off-price or big box environments.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalate issues when needed.
• Perform opening and/or closing duties as assigned.
• Assist with merchandise flow and maintain organization in stock and support areas.

Skills

Customer service

Leadership

Communication skills

Problem solving

Organization

Teamwork

Flexibility

Job description

Burlington Stores, Inc. is seeking a Customer Experience Lead to deliver a positive shopping experience and lead front-end operations. You will guide associates, manage checkout flow, and ensure shelves are stocked and organized.

The role requires strong communication, problem-solving, and a flexible schedule including nights, weekends, and holidays. Competitive hourly wage and associate discount are offered.