Retail Customer Experience Leader: Front-End & Service

Burlington; Euless (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after 1 year

Paid holidays

Paid sick time

Job summary

Burlington Stores is seeking a Customer Experience Lead in Texas to drive a positive shopping experience and lead front-end operations. You will guide associates, manage checkout flow, and ensure accurate transactions while upholding Burlington’s values.

This hands-on leadership role requires strong communication, problem-solving, and organizational skills, with scheduling flexibility including nights, weekends, and holidays.

Qualifications

• Customer service mindset with the ability to help others.
• Proven ability to lead, coach, and motivate in a fast-paced environment.
• Strong communication and problem-solving skills.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Education

None

Job description

Burlington Stores is seeking a Customer Experience Lead in Texas to drive a positive shopping experience and lead front-end operations. You will guide associates, manage checkout flow, and ensure accurate transactions while upholding Burlington’s values.

This hands-on leadership role requires strong communication, problem-solving, and organizational skills, with scheduling flexibility including nights, weekends, and holidays.