Retail Front-End Experience Lead

Burlington Stores; Texarkana (TX); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Job summary

Burlington Stores is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and support front-end operations with store leadership. This hands-on role involves guiding associates, managing checkout flow, and ensuring merchandising standards are met in a fast-paced retail environment.

The position emphasizes customer-first mindset, strong communication, and flexibility to work nights, weekends, and holidays.

Qualifications

• 1+ years of retail experience preferred.
• Willing to work nights, weekends and holidays.
• Ability to lead and coach associates in a fast-paced environment.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.

Skills

Customer service mindset

Leadership

Communication

Organization

Flexibility

Job description

Burlington Stores is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and support front-end operations with store leadership. This hands-on role involves guiding associates, managing checkout flow, and ensuring merchandising standards are met in a fast-paced retail environment.

The position emphasizes customer-first mindset, strong communication, and flexibility to work nights, weekends, and holidays.