Retail Front-End Lead - Customer Experience & Training

The TJX Companies, Inc.; Town of Manlius (NY); Presencial; USD 23.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Associate discount

401(k) Association contributions

Health care options

Descripción de la vacante

The TJX Companies, Inc. is seeking a front-end supervisor to oversee Associates at the store level and ensure a positive customer experience. You will model outstanding service, train staff, and coordinate POS coverage while promoting loyalty programs.

Ideal candidates have 1 year of retail and at least 6 months of leadership experience, with strong merchandising, communication, and multitasking abilities. Flexible scheduling, including nights and weekends, is required.

Formación

• Requires 1 year of retail experience and 6 months of leadership experience.
• Excellent merchandising knowledge and a strong customer service focus.
• Strong communication and organizational skills with attention to detail.
• Willingness to train and mentor Associates on front-end principles.
• Ability to adapt to changes and handle multiple tasks.

Responsabilidades

• Promote an excellent customer experience by leading front-end activities.
• Supervise Associates at the front of store, ensuring courteous service and loyalty program promotion.
• Train and coach Associates on personalizing the customer experience and promoting loyalty programs.
• Assign registers, coordinate breaks, and manage POS coverage as needed.
• Address customer concerns promptly and maintain a clean, organized store.
• Communicate priorities clearly to staff and provide progress updates.
• Support and participate in safety, labor policy adherence, and loss-prevention efforts.

Conocimientos

Retail experience

Leadership

Merchandising

Communication

Multi-tasking

Attention to detail

Team collaboration

Training others

Descripción del empleo

The TJX Companies, Inc. is seeking a front-end supervisor to oversee Associates at the store level and ensure a positive customer experience. You will model outstanding service, train staff, and coordinate POS coverage while promoting loyalty programs.

Ideal candidates have 1 year of retail and at least 6 months of leadership experience, with strong merchandising, communication, and multitasking abilities. Flexible scheduling, including nights and weekends, is required.