Retail Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; New Lenox (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

HSA

Paid holidays/vacation/sick

Disability insurance

Life insurance

Job summary

The TJX Companies, Inc. in New Lenox, IL is seeking a front-of-store leader to promote an excellent customer experience and oversee a team of Associates.

You will model outstanding customer service, mentor staff, and help ensure a clean, organized store while supporting loyalty programs and flexible scheduling, including nights and weekends. In this role, you will train Associates on front-end principles, coordinate POS coverage, and address customer concerns promptly.

Qualifications

• 1 year retail experience and 6 months leadership experience.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Attention to detail.
• Team player with peers and supervisors.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership experience

Communication skills

Organizational skills

Training others

Job description

The TJX Companies, Inc. in New Lenox, IL is seeking a front-of-store leader to promote an excellent customer experience and oversee a team of Associates.

You will model outstanding customer service, mentor staff, and help ensure a clean, organized store while supporting loyalty programs and flexible scheduling, including nights and weekends. In this role, you will train Associates on front-end principles, coordinate POS coverage, and address customer concerns promptly.