Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Northbrook (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare benefits

Scholarship program

Adoption assistance

Job summary

The TJX Companies, Inc. in Northbrook, IL is seeking a Front End Lead to oversee store associates, model excellent customer service, and promote loyalty programs.

You will train staff, manage POS coverage, and ensure a clean, organized store while upholding labor laws and safety standards. Qualified candidates will have 1 year of retail experience and at least 6 months in a leadership role, with strong communication and multitasking abilities.

Qualifications

• 1 year retail experience needed.
• 6 months of leadership experience required.
• Strong merchandising and guest service skills.
• Ability to multi-task and train others.
• Excellent communication and organizational abilities.

Responsibilities

• Creates a positive internal and external customer experience.
• Trains and mentors Associates on front-end principles.
• Assigns registers and coordinates POS coverage.
• Addresses customer concerns promptly to ensure satisfaction.
• Maintains store priorities and adheres to labor laws and policies.
• Promotes loyalty programs and safety standards.

Skills

Customer service

Leadership

Training

Merchandising

Tools

POS systems

Job description

The TJX Companies, Inc. in Northbrook, IL is seeking a Front End Lead to oversee store associates, model excellent customer service, and promote loyalty programs.

You will train staff, manage POS coverage, and ensure a clean, organized store while upholding labor laws and safety standards. Qualified candidates will have 1 year of retail experience and at least 6 months in a leadership role, with strong communication and multitasking abilities.