Retail Front End Lead: Customer Experience & Training

The TJX Companies, Inc.; Springfield (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Paid holidays

Job summary

Marshalls at The TJX Companies, Inc. in Springfield, IL is seeking an enthusiastic Associate Supervisor to foster an outstanding customer experience.

You will lead a front-of-store team, train Associates, manage register coverage, and support loyalty initiatives while ensuring compliance with store policies and safety standards. You will collaborate with management, coordinate tasks, and mentor staff to deliver strong results.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills
• Capable of multi-tasking
• Ability to train others

Responsibilities

• Promote an excellent customer experience and lead front-of-store teams
• Assign registers and coordinate breaks for Associates
• Train and mentor Associates on front-end principles
• Ensure adherence to labor laws, policies, and procedures
• Promote loyalty programs and store shrink reduction goals
• Maintain a clean, organized store and communicate priorities with management

Skills

Customer service

Communication skills

Leadership experience

Merchandising techniques

Job description

Marshalls at The TJX Companies, Inc. in Springfield, IL is seeking an enthusiastic Associate Supervisor to foster an outstanding customer experience.

You will lead a front-of-store team, train Associates, manage register coverage, and support loyalty initiatives while ensuring compliance with store policies and safety standards. You will collaborate with management, coordinate tasks, and mentor staff to deliver strong results.