Retail Front End Lead — Customer Experience Champion

The TJX Companies, Inc.; New Jersey; On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care benefits

Job summary

Marshalls at The TJX Companies, Inc. seeks a customer-focused leader to oversee front-of-store operations and deliver an excellent customer experience in a dynamic retail environment.

You will mentor Associates, promote loyalty programs, and ensure store standards while coordinating POS coverage and staff breaks. This role requires flexibility to work nights and weekends and a strong merchandising mindset.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Strong understanding of merchandising techniques.
• Able to train others.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Retail experience

Merchandising

Multitasking

Communication

Teamwork

Training others

Job description

Marshalls at The TJX Companies, Inc. seeks a customer-focused leader to oversee front-of-store operations and deliver an excellent customer experience in a dynamic retail environment.

You will mentor Associates, promote loyalty programs, and ensure store standards while coordinating POS coverage and staff breaks. This role requires flexibility to work nights and weekends and a strong merchandising mindset.