Retail Front End Lead: Customer Experience & Training

The TJX Companies, Inc.; Old Saybrook (CT); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health care options

HSA

Paid holidays/vacation/sick

Scholarship program

Adoption assistance

Credit union

Referral bonuses

Job summary

Marshalls, part of The TJX Companies, invites applications for a leadership role at our Old Saybrook, CT location. You will oversee front-end Associates, promote outstanding customer service, and drive loyalty program participation while maintaining a clean, organized store.

You will train, coach, and schedule staff, ensuring compliance with labor laws and store policies. The role emphasizes teamwork and a strong customer focus in a fast-paced retail environment.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Available to work a flexible schedule, including nights and weekends.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Strong communication

Organizational skills

Team leadership

Merchandising techniques

Multi-tasking

Job description

Marshalls, part of The TJX Companies, invites applications for a leadership role at our Old Saybrook, CT location. You will oversee front-end Associates, promote outstanding customer service, and drive loyalty program participation while maintaining a clean, organized store.

You will train, coach, and schedule staff, ensuring compliance with labor laws and store policies. The role emphasizes teamwork and a strong customer focus in a fast-paced retail environment.