Front-End Experience Lead – Customer Service & Training

The TJX Companies, Inc.; Minnetonka (MN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Health benefits

401(k) match

Job summary

The TJX Companies, Inc. Marshalls is seeking a front-end leader to promote outstanding customer experiences. You will guide Associates, train on front-end principles, and ensure efficient POS coverage while driving loyalty and store standards.

Ideal candidates have retail leadership experience, strong communication skills, and a collaborative approach to merchandising and safety. Flexible schedule required, including nights and weekends.

Qualifications

• Experience delivering excellent customer service in a retail setting.
• Ability to lead and mentor front-end associates.
• Knowledge of merchandising techniques and store operations.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Merchandising

Communication

Multi-tasking

Job description

The TJX Companies, Inc. Marshalls is seeking a front-end leader to promote outstanding customer experiences. You will guide Associates, train on front-end principles, and ensure efficient POS coverage while driving loyalty and store standards.

Ideal candidates have retail leadership experience, strong communication skills, and a collaborative approach to merchandising and safety. Flexible schedule required, including nights and weekends.