Front-End Customer Experience Lead

National Black MBA Association; Town of Florida, Northern (NY, KY); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

401(k) match

Job summary

TJX Companies is seeking a front-end leadership partner to promote an excellent customer experience and help run day-to-day store operations. You will oversee Associates at the front of the store, model outstanding service, and maintain a clean, organized environment.

Responsibilities include coaching on loyalty programs, coordinating POS coverage, addressing customer concerns, and partnering with management on training.

Qualifications

• 1 year retail experience and at least 6 months in a leadership role.
• Strong merchandising knowledge and multi-tasking ability.
• Excellent communication and organizational skills with attention to detail.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership

Retail experience

Customer service

Merchandising

Multi-tasking

Communication

Job description

TJX Companies is seeking a front-end leadership partner to promote an excellent customer experience and help run day-to-day store operations. You will oversee Associates at the front of the store, model outstanding service, and maintain a clean, organized environment.

Responsibilities include coaching on loyalty programs, coordinating POS coverage, addressing customer concerns, and partnering with management on training.