Customer Experience Lead — Front-End & Team Coach

The TJX Companies, Inc.; Goldsboro (NC); On-site; USD 36,000 - 58,000; Full time

Job summary

The TJX Companies, Inc. is seeking a front-of-store leader to ensure an outstanding customer experience and smooth operations across shifts. You will guide Associates, manage POS coverage, and reinforce loyalty programs while maintaining a clean, organized store.

Ideal candidates are flexible to work nights and weekends, possess strong merchandising knowledge, and communicate effectively with management and staff to drive store performance and customer satisfaction.

Qualifications

• Customer service excellence and frontline experience.
• Ability to mentor and train Associates on front-end principles.
• Strong communication and organizational skills in a retail setting.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns promptly to ensure a positive experience.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Team leadership

Merchandising basics

Multi-tasking

Communication

Job description

The TJX Companies, Inc. is seeking a front-of-store leader to ensure an outstanding customer experience and smooth operations across shifts. You will guide Associates, manage POS coverage, and reinforce loyalty programs while maintaining a clean, organized store.

Ideal candidates are flexible to work nights and weekends, possess strong merchandising knowledge, and communicate effectively with management and staff to drive store performance and customer satisfaction.