Retail Front-End Experience Leader

Weis Markets; Waldorf (MD); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health plan

Dental

Vision

401(k)

Scholarship program

Associate discount

Job summary

Weis Markets is seeking a Customer Experience Manager to lead the Front End department, uphold courteous service, and drive efficient checkout operations. The role includes coaching associates, auditing cash handling, and implementing new programs to improve the customer experience.

The ideal candidate has retail management experience, a focus on teamwork, and the ability to balance labor with sales goals while maintaining compliance with safety and policy standards.

Qualifications

• High School Diploma or GED required; higher education desirable.
• Minimum 3 years' retail management experience.
• Experience supervising front-end associates preferred.
• Ability to enforce policies and improve front-end operations.

Responsibilities

• Oversees front-end department operations and may assume total store operations in absence of management.
• Trains associates for fast, friendly checkout and communicates new programs.
• Monitors scheduling, labor costs, and customer wait times to meet goals.
• Ensures safety, sanitation, and adherence to company policies and laws.

Skills

Customer relations

Cash handling

Staff training

Scheduling

LMS usage

Inventory control

Safety compliance

Team leadership

Education

High School Diploma or GED

Associate or bachelor's degree in business desirable

Tools

Cash register systems

Job description

Weis Markets is seeking a Customer Experience Manager to lead the Front End department, uphold courteous service, and drive efficient checkout operations. The role includes coaching associates, auditing cash handling, and implementing new programs to improve the customer experience.

The ideal candidate has retail management experience, a focus on teamwork, and the ability to balance labor with sales goals while maintaining compliance with safety and policy standards.